Can you believe what this food vendor did at a local farmer’s market?
I went to a local farmer’s market today with my family and saw a mother buy a handmade popsicle for her toddler from a local vendor. Of course the minute she gave it to her son, he dropped it. What do you suppose the vendor did? He charged her for another popsicle. I was shocked and couldn’t believe that he was so short sighted. I felt so bad for the mother. This guy totally missed the boat and missed out on a chance to go above and beyond in terms of customer service. All he had to do was give her another one without charging her for it, and she would have remembered him for it. Instead, he was too caught up in losing out on one more sale that he lost sight of the big picture.
Have you ever had something like this happen to you, where a company lost an opportunity to provide you with amazing customer service? I would love to hear your stories.